Calls not completing to imported numbers

Incident Report for Simwood

Resolved

This incident has been resolved. Apologies to those affected by this.

Posted Jan 12, 2021 - 15:43 UTC

Update

We are continuing to monitor for any further issues.

Posted Jan 12, 2021 - 14:53 UTC

Monitoring

A fix has been implemented and we are monitoring calls to previously affected numbers

Posted Jan 12, 2021 - 14:48 UTC

Update

A partial fix has been implemented which should help some calls. Work on the core problem is ongoing

Posted Jan 12, 2021 - 14:36 UTC

Identified

An issue has been identified for inbound calls to some ported numbers and is been worked on

Posted Jan 12, 2021 - 14:22 UTC

Investigating

We are receiving notifications of calls not completing to some ported numbers and are investigating

Posted Jan 12, 2021 - 13:59 UTC

This incident affected: Voice.