Simwood Status
All Systems Operational
Voice   ? Operational
90 days ago
100.0 % uptime
Today
API and Portal   ? Operational
90 days ago
100.0 % uptime
Today
Availability Zones Operational
90 days ago
100.0 % uptime
Today
London   ? Operational
90 days ago
100.0 % uptime
Today
Slough   ? Operational
90 days ago
100.0 % uptime
Today
Manchester   ? Operational
90 days ago
100.0 % uptime
Today
Availability Zones (US) Operational
90 days ago
100.0 % uptime
Today
San Jose (US West)   Operational
90 days ago
100.0 % uptime
Today
New York (US East)   Operational
90 days ago
100.0 % uptime
Today
Operations Desk   ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 15, 2018

No incidents reported today.

Nov 14, 2018

No incidents reported.

Nov 13, 2018

No incidents reported.

Nov 12, 2018

No incidents reported.

Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018
Resolved - This incident has been resolved by the LCP.
Nov 9, 11:47 UTC
Identified - We’re aware of an issue affecting calls to numbers ported from Magrathea to Simwood.

This is due to an issue within the LCP’s network and outwith our control.

Apologies for any inconvenience this may cause.
Nov 9, 11:14 UTC
Nov 8, 2018

No incidents reported.

Nov 7, 2018

No incidents reported.

Nov 6, 2018
Resolved - We have identified an issue with our SMS billing which has resulted in some customers being undercharged for multi-part SMS messages, specifically where the concatenation limit was set to 1 (the default) we were transmitting longer messages rather than truncating them as outlined in the API documentation.

This has now been corrected, and we do not intend to re-bill any messages sent historically, however please be aware that messages may be truncated as intended where they were not previously, in which case you will need to set the `concat` parameter to a higher value. Additionally, some customers may notice message content that was previously billed as one single part message are now (correctly) being billed as multi-part.
Nov 6, 18:16 UTC
Completed - The scheduled maintenance has been completed.
Nov 6, 18:11 UTC
Scheduled - With effect from Wednesday 10th October we will be implementing the first phase of CLI changes for compliance with the revised General Condition 6 as previously announced.

It is imperative to ensure you are sending valid Caller ID on all calls as outbound calls that do not have any valid Caller ID will not complete after this date.

To minimise impact of these changes we’ve implemented this in a manner that the vast majority of customers will be unaffected, and we will manipulate the CLI to meet the requirements behind the scenes even where only one CLI is present.

For more information please see http://blog.simwood.com/2018/10/gc6-cli-update/
Oct 8, 14:27 UTC
Nov 5, 2018

No incidents reported.

Nov 4, 2018

No incidents reported.

Nov 3, 2018

No incidents reported.

Nov 2, 2018

No incidents reported.

Nov 1, 2018

No incidents reported.