Support Ticket system failure
Incident Report for Simwood
Resolved
This incident has been resolved.
Posted Dec 23, 2020 - 13:31 UTC
Monitoring
Zendesk appears to be functionally normally now. Their status page reflects there is an incident so we will continue to monitor performance and their updates
Posted Dec 23, 2020 - 10:33 UTC
Identified
Zendesk has acknowledged they have a problem. Their status page doesn't reflect this at this time.
Posted Dec 23, 2020 - 10:19 UTC
Investigating
Our Support Ticket system, provided by Zendesk, is down. We can continue to take calls and tickets emailed to team@simwood.com. We have raised an urgent ticket with Zendesk
Posted Dec 23, 2020 - 10:05 UTC
This incident affected: Operations Desk.
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