Zendesk appears to be functionally normally now. Their status page reflects there is an incident so we will continue to monitor performance and their updates
Posted Dec 23, 2020 - 10:33 UTC
Identified
Zendesk has acknowledged they have a problem. Their status page doesn't reflect this at this time.
Posted Dec 23, 2020 - 10:19 UTC
Investigating
Our Support Ticket system, provided by Zendesk, is down. We can continue to take calls and tickets emailed to team@simwood.com. We have raised an urgent ticket with Zendesk