The PDD issue has been identified and addressed. Traffic over the last five minutes appears to be returning to normal. We will continue to monitor traffic.
Posted Nov 19, 2019 - 11:44 UTC
We have identified an issue with excessive PDD on some inbound and outbound calls causing calls to fail with a timeout affecting many customers. We will update as soon as we have affirmative information and by 11:50 regardless.
Posted Nov 19, 2019 - 11:37 UTC
Whilst aggregate volumes look normal, some customers have reported high PDD or timeouts on certain calls. We're investigating.