Elevated PDD

Incident Report for Simwood

Resolved

This incident has been resolved.

Posted Nov 19, 2019 - 13:30 UTC

Monitoring

The PDD issue has been identified and addressed. Traffic over the last five minutes appears to be returning to normal. We will continue to monitor traffic.

Posted Nov 19, 2019 - 11:44 UTC

Update

We have identified an issue with excessive PDD on some inbound and outbound calls causing calls to fail with a timeout affecting many customers. We will update as soon as we have affirmative information and by 11:50 regardless.

Posted Nov 19, 2019 - 11:37 UTC

Investigating

Whilst aggregate volumes look normal, some customers have reported high PDD or timeouts on certain calls. We're investigating.

Posted Nov 19, 2019 - 10:38 UTC