Elevated PDD
Incident Report for Simwood
This incident has been resolved.
Posted Nov 19, 2019 - 13:30 UTC
The PDD issue has been identified and addressed. Traffic over the last five minutes appears to be returning to normal. We will continue to monitor traffic.
Posted Nov 19, 2019 - 11:44 UTC
We have identified an issue with excessive PDD on some inbound and outbound calls causing calls to fail with a timeout affecting many customers. We will update as soon as we have affirmative information and by 11:50 regardless.
Posted Nov 19, 2019 - 11:37 UTC
Whilst aggregate volumes look normal, some customers have reported high PDD or timeouts on certain calls. We're investigating.
Posted Nov 19, 2019 - 10:38 UTC