Effective from 2000 on Sunday December 17th 2017 inbound voice traffic will start to reach you via the new stack. It is imperative that your platform is configured as per the Inbound Interop Information - https://support.simwood.com/hc/en-us/articles/115008681607
- and that all IP addresses contained therein are allowed through any firewalls or ACLs you have in place.
Prior to Sunday, you can test the new inbound call handling by setting the "beta inbound" flag with the API or Portal on a per-number basis. If you haven't already done so, we urge you to use this to test prior to Sunday 17th December.
We are confident that you should experience no issues as a result of this change but in the unlikely event you do, please see the article above, and contact the Operations Desk who will be happy to assist.
Thank you very much to those of you who have engaged with this process and worked with us on this, we’re very excited to be bringing this live.
For more information please see http://blog.simwood.com/2017/12/new-voice-stack-live/