Simwood Status
All Systems Operational
Network ? Operational
90 days ago
100.0 % uptime
Today
London Network   ? Operational
90 days ago
100.0 % uptime
Today
Slough Network   ? Operational
90 days ago
100.0 % uptime
Today
Manchester Network   ? Operational
90 days ago
100.0 % uptime
Today
Wholesale VoIP Operational
90 days ago
100.0 % uptime
Today
London   ? Operational
90 days ago
100.0 % uptime
Today
Slough   ? Operational
90 days ago
100.0 % uptime
Today
Manchester   ? Operational
90 days ago
100.0 % uptime
Today
Customer Interfaces Operational
90 days ago
99.99 % uptime
Today
API   ? Operational
90 days ago
99.99 % uptime
Today
Portal   ? Operational
90 days ago
100.0 % uptime
Today
Support Operational
90 days ago
100.0 % uptime
Today
Operations Desk   ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 23, 2017

No incidents reported today.

Oct 22, 2017

No incidents reported.

Oct 21, 2017

No incidents reported.

Oct 20, 2017

No incidents reported.

Oct 19, 2017

No incidents reported.

Oct 18, 2017
Resolved - After further investigation it appears that a customer in Manchester with a pair of redundant ports activated both in response to the LONAP issue. This introduced a loop which subsequently shut down multiple ports on our network, affecting access from some other networks to our old network stack in Manchester.

We have put measures in place to ensure this cannot reoccur in the future. We believe this affected a small volume of traffic to the Manchester site. The Slough and London locations were both unaffected.

Please accept our apologies for any inconvenience caused.
Oct 18, 13:54 UTC
Identified - We are still investigating this issue, but it co-incided with an outage on the LONAP peering exchange. When this was identified we took down our peering sessions with LONAP but were still experiencing packet loss with connections to our Manchester site from some other networks.

LONAP provided an RFO indicating that there was some member traffic looping back at HEX which caused a forwarding database instability, this has been corrected as of 1237 (BST)

We are still investigating the underlying cause of the other issue we experienced after taking down the session to LONAP, and will provide an update when we have further information.

At present, the Manchester site is operating as normal. Please accept our apologies for any inconvenience this caused.
Oct 18, 13:12 UTC
Investigating - We are aware of an issue affecting the Manchester network resulting in intermittent connectivity issues. We're investigating this as a priority and will provide more information as soon as it becomes available.

Services in London and Slough are unaffected.
Oct 18, 11:34 UTC
Oct 17, 2017

No incidents reported.

Oct 16, 2017

No incidents reported.

Oct 15, 2017

No incidents reported.

Oct 14, 2017

No incidents reported.

Oct 13, 2017
Resolved - This incident has been resolved.
Oct 13, 18:10 UTC
Monitoring - We experienced a brief issue with some calls, primarily to UK geographic numbers, experiencing one way audio. This is isolated to one gateway which has been withdrawn from service whilst we investigate the underlying cause further, please accept our apologies for any inconvenience caused.
Oct 13, 15:24 UTC
Investigating - We've received some reports of intermittent call quality issues, we're investigating these as a priority and will update this page with further information as soon as it is available.
Oct 13, 15:10 UTC
Oct 12, 2017

No incidents reported.

Oct 11, 2017

No incidents reported.

Oct 10, 2017
Resolved - EE have confirmed this incident is now resolved.

We have no further information however believe this was a wide reaching incident affecting the majority of calls from the EE mobile network to any landline or non-geographic number.
Oct 10, 19:15 UTC
Identified - This does appear to be a further reaching issue within EE, confirmed by their own status page.

https://myaccount.ee.co.uk/networkchecker/checkservice

We will continue to monitor the situation and update when we're seeing traffic from the EE network return to normal.
Oct 10, 10:13 UTC
Investigating - We have received some reports that calls to Simwood numbers are failing from EE mobiles.

Our own tests from the EE network suggest this may not be limited to Simwood destinations, and calls from other networks are completing as dialled therefore we strongly believe that this is a wider EE issue.
Oct 10, 10:06 UTC
Oct 9, 2017

No incidents reported.