Simwood Status
All Systems Operational
Network ? Operational
90 days ago
100.0 % uptime
Today
London Network   ? Operational
90 days ago
100.0 % uptime
Today
Slough Network   ? Operational
90 days ago
100.0 % uptime
Today
Manchester Network   ? Operational
90 days ago
100.0 % uptime
Today
Wholesale VoIP Operational
90 days ago
100.0 % uptime
Today
London   ? Operational
90 days ago
100.0 % uptime
Today
Slough   ? Operational
90 days ago
100.0 % uptime
Today
Manchester   ? Operational
90 days ago
100.0 % uptime
Today
Customer Interfaces Operational
90 days ago
99.99 % uptime
Today
API   ? Operational
90 days ago
99.99 % uptime
Today
Portal   ? Operational
90 days ago
100.0 % uptime
Today
Support Operational
90 days ago
100.0 % uptime
Today
Operations Desk   ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 20, 2017

No incidents reported today.

Nov 19, 2017

No incidents reported.

Nov 18, 2017

No incidents reported.

Nov 17, 2017

No incidents reported.

Nov 16, 2017

No incidents reported.

Nov 15, 2017

No incidents reported.

Nov 14, 2017

No incidents reported.

Nov 13, 2017

No incidents reported.

Nov 12, 2017

No incidents reported.

Nov 11, 2017

No incidents reported.

Nov 10, 2017

No incidents reported.

Nov 9, 2017

No incidents reported.

Nov 8, 2017
Resolved - We have seen no recurrence of these off-net issues and are therefore marking this resolved.
Nov 8, 10:00 UTC
Update - We are again announcing routes through Telia and off-net monitoring so far looks good.

We are watching this closely as Telia have so far been adamant the issue was resolved before it even started (having conflated it with their weekend outage in Slough) and singularly useless in investigating the new issue. As it was off the Simwood network and occurring within the Telia network, it would appear to be fixed, but we will need to confirm that by observation.

This issue will be left open until the morning and we will not hesitate to remove Telia again should we see issues.

Once again, we have multiple transit providers for this very reason despite only 10% of our traffic needing one. Customers entering over other routes, or falling within the 90% of traffic that reaches us directly or through peers, will have been unaffected.
Nov 7, 18:49 UTC
Monitoring - We have received reports of customers having experienced issues connecting to our Slough site. The site is operating normally, and we are confident these issues are outwith the Simwood network.

Initial investigation suggests an issue within Telia's network, and customers who are unable to connect to Slough all appear to be attempting to reach us via Telia, our transit provider in Slough.

We are aware that Telia had a three day outage over the weekend, caused by physical damage to their infrastructure, although this was not service affecting and resolved last night.

We have stopped announcing routes to Telia to re-route traffic, and we believe this has resolved the interruption.

90% of all our traffic comes directly from our customers, or via peering such as LINX, only a very small number of customers reach us over general transit. We encourage all customers to connect directly or via peering where possible, if you currently do not please contact us to discuss this.

We will continue to monitor the situation, and will not re-instate the route announcements to Telia until we receive confirmation that the issue has been resolved.

Any customers still experiencing issues, please contact the Operations Desk.
Nov 7, 09:59 UTC
Nov 7, 2017
Resolved - We've received no further communication from BT regarding this incident but the circuits have been stable since around 1750. We will monitor them closely tomorrow, and continue to seek an RFO from BT however, for now, we are considering this to be resolved.
Nov 7, 23:09 UTC
Monitoring - These circuits appear to have been restored, but we do not yet have confirmation from BT of the nature of the fault, or any indication that it is resolved and therefore are treating these as "at risk" at this time therefore at present channel limits may still be enforced.

We are continuing to monitor the situation and will update this page with any further developments.
Nov 7, 18:00 UTC
Identified - BT have confirmed there is a transmission fault affecting these circuits, we are awaiting further information on the location of this fault, and an expected resolution time.
Nov 7, 16:35 UTC
Investigating - We have lost many of our circuits between our London switches and BT Exchanges L/BIX and L/FLD

As a result, this has reduced capacity which has resulted in some congestion. Until these interconnects have returned please note that channel limits may be enforced where they previously were not due to flexible channel limits. (Virtual Interconnect and Managed Interconnect customers will continue to receive their guaranteed channels and should be unaffected by this)

Our engineers are working with BT to identify and resolve this as quickly as possible, and more information will follow as soon as it becomes available.
Nov 7, 16:20 UTC
Nov 6, 2017

No incidents reported.