Simwood Status
All Systems Operational
Network ? Operational
90 days ago
100.0 % uptime
Today
London Network   ? Operational
90 days ago
100.0 % uptime
Today
Slough Network   ? Operational
90 days ago
100.0 % uptime
Today
Manchester Network   ? Operational
90 days ago
100.0 % uptime
Today
Wholesale VoIP Operational
90 days ago
100.0 % uptime
Today
London   ? Operational
90 days ago
100.0 % uptime
Today
Slough   ? Operational
90 days ago
100.0 % uptime
Today
Manchester   ? Operational
90 days ago
100.0 % uptime
Today
Customer Interfaces Operational
90 days ago
99.99 % uptime
Today
API   ? Operational
90 days ago
99.99 % uptime
Today
Portal   ? Operational
90 days ago
99.99 % uptime
Today
Support Operational
90 days ago
100.0 % uptime
Today
Operations Desk   ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
New Voice Stack Live - Outbound Dec 15, 20:00-22:00 UTC
Effective from 2000 on Friday December 15th 2017 the DNS for hostnames used for outbound termination will be amended to point to our new stack, which has been in open beta for the past six months.

Please ensure that all IP addresses listed in our interop information - https://support.simwood.com/hc/en-us/articles/115008835528 - are allowed by your platform.

We are aware that many customers have been using the "beta" endpoints for production traffic for many months, and the hostnames you are using (those containing "beta") will continue to be available until Wednesday 31st January 2018, however we ask that you update your configuration to use the primary hostnames any time after Friday December 15th 2017.

The current voice stack will be retired and, in the unlikely event you experience any issues with the new stack, we have provided temporary hostnames that will continue to send traffic to the legacy, deprecated, stack until Wednesday 31st January 2018. Details can be found here https://support.simwood.com/hc/en-us/articles/115015689227

We are confident that you should experience no issues as a result of this change but in the unlikely event you do, please see the articles above, and contact the Operations Desk who will be happy to assist.

Thank you very much to those of you who have engaged with this process and worked with us on this, we’re very excited to be bringing this live.

For more information please see http://blog.simwood.com/2017/12/new-voice-stack-live/
Posted on Dec 13, 13:53 UTC
New Voice Stack Live - Inbound Dec 17, 20:00-22:00 UTC
Effective from 2000 on Sunday December 17th 2017 inbound voice traffic will start to reach you via the new stack. It is imperative that your platform is configured as per the Inbound Interop Information - https://support.simwood.com/hc/en-us/articles/115008681607 - and that all IP addresses contained therein are allowed through any firewalls or ACLs you have in place.

Prior to Sunday, you can test the new inbound call handling by setting the "beta inbound" flag with the API or Portal on a per-number basis. If you haven't already done so, we urge you to use this to test prior to Sunday 17th December.

We are confident that you should experience no issues as a result of this change but in the unlikely event you do, please see the article above, and contact the Operations Desk who will be happy to assist.

Thank you very much to those of you who have engaged with this process and worked with us on this, we’re very excited to be bringing this live.

For more information please see http://blog.simwood.com/2017/12/new-voice-stack-live/
Posted on Dec 13, 14:18 UTC
Past Incidents
Dec 13, 2017

No incidents reported today.

Dec 12, 2017

No incidents reported.

Dec 11, 2017

No incidents reported.

Dec 10, 2017

No incidents reported.

Dec 9, 2017

No incidents reported.

Dec 8, 2017
Resolved - The earlier issue affecting some access to the portal and API has now been resolved.

Once again, please accept our apologies for any inconvenience this may have caused.
Dec 8, 14:11 UTC
Investigating - We are aware that some customers are experiencing issues accessing the Simwood portal and API. We're investigating this as a priority.

Please accept our apologies for any inconvenience this causes.
Dec 8, 14:02 UTC
Dec 7, 2017

No incidents reported.

Dec 6, 2017

No incidents reported.

Dec 5, 2017

No incidents reported.

Dec 4, 2017

No incidents reported.

Dec 3, 2017

No incidents reported.

Dec 2, 2017

No incidents reported.

Dec 1, 2017

No incidents reported.

Nov 30, 2017

No incidents reported.

Nov 29, 2017

No incidents reported.