Simwood Status
All Systems Operational
Wholesale VoIP Operational
London ? Operational
Slough ? Operational
Manchester ? Operational
Fax ? Operational
Virtual Interconnect ? Operational
Customer Interfaces Operational
API ? Operational
Portal ? Operational
Mobile ? Operational
Mobile API ? Operational
MO Voice ? Operational
MT Voice ? Operational
MO SMS ? Operational
MT SMS ? Operational
Mobile Data (Voice SIMs) ? Operational
Network ? Operational
London Network ? Operational
Slough Network ? Operational
Manchester Network ? Operational
Hosting ? Operational
vCenter London ? Operational
vCenter Slough ? Operational
vCenter Manchester ? Operational
Colo London ? Operational
Colo Slough ? Operational
Colo Manchester ? Operational
Support Operational
Operations Desk ? Operational
Porting Desk Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 28, 2016

No incidents reported today.

Sep 27, 2016

No incidents reported.

Sep 26, 2016

No incidents reported.

Sep 25, 2016

No incidents reported.

Sep 24, 2016
Completed - The scheduled maintenance has been completed.
Sep 24, 22:08 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 22:00 UTC
Scheduled - Due to essential maintenance the API, and therefore Portal, will be unavailable from around 2300 on Saturday night, until the early hours of Sunday morning.

Voice traffic will be unaffected, and calls will complete as normal. However, as the API and Portal will be unavailable, it will not be possible to reconfigure numbering or allocate new numbers to your account during this time.

We apologise for any inconvenience this may cause.
Sep 22, 17:55 UTC
Sep 23, 2016

No incidents reported.

Sep 22, 2016
Resolved - This issue is now resolved and access to the portal has been restored.

Any delayed CDRs should now be available via the Portal and API, please accept our apologies for the delay.

As a result of this failure we will be carrying out essential maintenance this weekend that may impact access to the Portal and API. Further information on this will be made available via https://status.simwood.com/

Voice traffic was not affected but we appreciate that many of our customers are heavy API users and we sincerely apologise for interruption to this service.
Sep 22, 18:06 UTC
Monitoring - We are monitoring this situation, and access to the portal and API should now have recovered.

There may be a short delay for CDRs to be become available in the API and portal.
Sep 22, 17:45 UTC
Investigating - We are aware of an issue with one of our database servers and are currently investigating.

Call traffic is unaffected, but customers may experience issues logging into the portal or using the API.
Sep 22, 17:21 UTC
Sep 21, 2016

No incidents reported.

Sep 20, 2016

No incidents reported.

Sep 19, 2016

No incidents reported.

Sep 18, 2016

No incidents reported.

Sep 17, 2016

No incidents reported.

Sep 16, 2016

No incidents reported.

Sep 15, 2016

No incidents reported.

Sep 14, 2016

No incidents reported.