This appears to be resolved and is now working as expected. We will continue to monitor this, and await a response from Xero regarding the underlying cause.
Please accept our apologies for any inconvenience caused.
Posted Feb 19, 2020 - 09:47 UTC
This has been identified as an integration issue between Simwood and the Xero API and is being investigated.
Only retrieval of invoices is affected, Invoices are still being generated as normal and this does not affect any other aspect of billing such as CDRs.
Posted Feb 18, 2020 - 12:58 UTC
We are currently investigating an issue preventing the display and retrieval of Invoices in the Portal and API, no other services are affected and we would like to reassure you this does not affect any other aspect of billing, such as CDRs.