Duplicate invoices
Incident Report for Simwood
We had a hardware failure overnight last night losing one of our vSphere nodes. Whilst not service affecting and mitigated routinely, it indirectly lead to some customers seeing duplicate lines on their May 1st invoices as certain billing operations were in-progress at the time. These duplicates were identified but unfortunately some invoices had already been automatically sent. They will be credited out during normal office hours. Please accept our apologies.
Posted about 2 months ago. May 01, 2017 - 12:14 UTC